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"Customer collect = no customer service"

A review of Royal Mail by Mrs Bryan written on Tuesday 6th of May 2014

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11.30am on 06/05/2014 in Grimsby

20+ people in the customer collect queue

only one staff member on duty

after a 20 minute wait another staff came to assist

took over 30 minutes to collect a parcel

no where to sit for elderly or disabled customer

No manager or supervisor available to speak to

Not the first time I have waited an unacceptable length of time here.

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